How do I know if an item is in-stock?
Unless otherwise indicated, all items displayed on Tribe’s website are in-stock. Whilst every effort is made to ensure that stock levels are accurate, Tribe cannot, and does not, guarantee that all items displayed on our website are in stock. In the unlikely event that an item which is listed as being available is out-of-stock, a notification e-mail will be sent to you and Tribe will credit the credit card or PayPal account which was used for your online purchase. Tribe reserves the right to cancel orders which we have no immediate ability to fulfill due the unavailability of an item.
If an item is out-of-stock, can I put my name down on a waiting list?
You may sometimes find that an item sells out before you have an opportunity to purchase it. If you would like to be notified once an item has been restocked, please complete and submit Tribe’s online Contact Form and we will notify you when the item is back in stock. From time to time, selected items may be available for purchase on a pre-order basis. Items marked as “limited edition” may not be restocked so, to avoid disappointment, we encourage you to purchase such items when they are available. Tribe does not guarantee, and makes no warranty, that the items displayed on our website will be restocked once sold out.
How do I change the display currency of an item shown on your website?
Tribe’s default price display currency is Singapore Dollars (“SGD”). For the convenience of our customers, item prices can be displayed in a number of other currencies – USD, GBP, EUR, JPY, HKD, AUD and CNY. Simply make your selection by clicking the drop-down box which appears on the right-hand side of the product display pages. Please note that all such non-SGD amounts are approximate foreign exchange conversions only, based on live foreign exchange spot rates which are current at the time of viewing Tribe’s website (such spot rates change constantly). All online orders will be billed in SGD, as displayed at check out at the time of purchase. Tribe makes no warranty that customers who make an online purchase using a non-SGD-denominated credit card or PayPal account will be charged a foreign currency amount equal to the spot foreign currency amount which was displayed on Tribe’s website at the time the online purchase was made.
Can I pay for my order in a currency other than Singapore Dollars?
All of Tribe’s online orders will be billed in SGD, as displayed at check out at the time of purchase. You are unable to pay for your purchase in another currency. Any non-SGD amounts displayed on Tribe’s website are approximate foreign exchange conversions only, based on live foreign exchange spot rates which are current at the time of viewing Tribe’s website (such spot rates change constantly). Tribe makes no warranty that customers who make an online purchase using a non-SGD-denominated credit card or PayPal account will be charged a foreign currency amount equal to the spot foreign currency amount which was displayed on Tribe’s website at the time the online purchase was made.
Will my order be subject to GST?
Prices displayed on Tribe’s website are inclusive of Singapore’s 7% goods and services tax (“GST"). Orders having Singapore delivery addresses will be subject to the GST. Orders in respect of overseas delivery addresses (i.e. orders for export) will be zero-rated (they will not be subject to the GST). The prices of zero-rated (export) purchases will be adjusted and displayed at check out after the order delivery address has been inputted and before you are asked to enter the details of your chosen payment method. Tribe Bags Pte Ltd is a GST registered business.
What payment methods does Tribe accept?
Tribe accepts major credit cards (Visa, Mastercard and American Express) and payments made through PayPal accounts. Payment will be debited from your account at the time of submitting your online order. We accept NETS for showroom purchases. Tribe does not accept any other methods of payment.
Will my credit card details remain safe and secure?
Tribe uses PayPal as its payment gateway; PayPal has security measures in place which are designed to keep your credit card information safe and secure. All of Tribe’s online transactions are processed by PayPal, and Tribe is not privy to your personal credit card information; hence Tribe does not see or store your credit card details.
How will I know if Tribe has received my order?
An order confirmation email will be sent to you following Tribe’s receipt of your order. The email does not indicate Tribe’s acceptance of your order, but indicates our receipt of your order. Should any of the items you have ordered be unavailable, we will contact you by email and will credit your credit card or PayPal account (as the case may be) for the item(s) not in-stock. We will also credit your credit card or PayPal account for any resulting reduction in shipping expenses. Please check that your spam filters have not blocked any incoming email messages from Tribe.
Can I modify an existing order by adding or removing certain items?
Unfortunately you cannot modify an existing order by adding or removing certain items. You will need to cancel your order (in its entirety) and place a new order which captures all the items you require.
Can I cancel an existing order?
You can cancel an existing order (in its entirety) provided it has not been dispatched. To cancel an order, please complete and submit Tribe’s online Contact form.
Can I track my order?
All our delivery service providers offer tracking numbers. Your order tracking number will be enclosed in a notification email which Tribe will send you once your order has been dispatched.
Do I need to setup an account to place an order?
It’s not necessary that you set-up an account to place on order on Tribe’s website, If you do not wish to set-up a registered account, you may opt for “instant check out” during the check out process (use “instant check out” for orders which have the same address for both billing and delivery purposes). We recommend that you register an account if it is likely that you will be making more than one online purchase from Tribe’s website.
Is online the only way to place my order?
Tribe’s products are currently available for purchase through our website and also at our showroom. Tribe’s showroom (which is open by appointment) is located at #03-04 Sime Darby Centre, 896 Dunearn Road, Singapore, 589472. Please contact us at +65 6467 0097 to make an appointment.
I live in Singapore. Can I visit Tribe’s showroom to save on delivery?
You may visit Tribe’s showroom by making a prior appointment with us. Please contact us at +65 6467 0097 to schedule an appointment. If you wish to purchase a Tribe product and to collect it from our showroom, please be sure to make your purchase in our showroom rather than through our website.