Not satisfied with your purchase?
Tribe takes great pride in providing quality luxury products to our customers. We offer refunds, store credits and exchanges on the conditions set out below.
If, for any reason, you are dissatisfied with your purchase, you may return your item(s) within 30 days of our shipment date to receive a refund or store credit for a future purchase (note that the amount refunded or credited to you, as the case may be, will be less the shipping expenses associated with your order, as such expenses are not refundable). Tribe will also gladly exchange your item(s), but the shipping expenses associated with your order will not be refunded, and you will be required to pay for shipping expenses associated with Tribe shipping the exchanged item(s) to you.
Items returned and received by us within 30-60 days of our shipment date, are eligible for a store credit only (the amount credited to you in respect of your order will be less the shipping expenses which formed part of the order). Store credits may be used for future purchases on Tribe’s website and have no expiry date. You will be required to pay any price differentials and shipping expenses in respect of orders made with your store credits.
Items which are discounted by 40% or less are eligible for refunds and store credits as set out above, but not exchange. Items which are discounted by more than 40% are not eligible for a refund, store credit or exchange, and all such sales are final.
Items returned to Tribe for a refund, store credit or exchange must be in their original purchase condition, and must include the original product packaging with all original tags attached.
The purchase of e-gift certificates and items purchased using e-gift certificates are not eligible for refunds.
Tribe reserves the right to refuse to process a refund, store credit or exchange if any of the conditions of our returns & exchanges policy are not satisfied.
Credit card and PayPal refunds may take several days to process and depend on the processing time of your credit card issuer or PayPal (as the case may be). Tribe, unfortunately, has no control over the processing time of refunds.
How to make a return
If you wish to make a return, please contact us to receive a return/exchange form. Returned items are to be sent to Tribe via an insured and reliable delivery/courier service. Tribe does not bear any responsibility for lost packages which we do not receive.