Shipping & Delivery

Tribe About us

 

Which countries does Tribe ship to?
Tribe offers worldwide shipping. Currently, we can ship to approximately 150 countries, and there are only a limited number of countries to which our delivery service providers are unable to deliver. If you have any queries on delivery, please complete and submit Tribe’s online Contact Form.

How much does shipping cost?
Shipping charges vary according to the delivery location and weight of your order. Whilst every effort is made to ensure that the shipping charges displayed at check out are accurate, Tribe reserves the right to adjust shipping charges based on amounts which are charged by Tribe’s delivery service providers. Should any shipping adjustments (namely, shipping expense increases) be unpaid by you, Tribe reserves the right to cancel your order and will refund you the purchase amount less any reasonable expenses which we may incur. Please note that orders of multiple bags may have to be split into separate shipments due to the size of the bags.

How long does delivery take?
Tribe aims to dispatch all orders within three (3) Singapore business days of receiving your order. An estimation of delivery time according to the delivery location and your elected shipping method will be displayed at check out. Please allow a buffer for possible delivery delays during peak periods like Mother’s Day and Christmas.

Does Tribe offer express delivery?
The available shipping options displayed on Tribe’s website represent shipping methods which are economical without having unduly long delivery timeframes. If you require express delivery, please complete and submit Tribe’s online Contact Form and our customer service team will do our best to assist you in your request. Alternatively, you can call our office at +65 6467 0097 during Singapore office hours.

Does Tribe offer free shipping?
Tribe may, from time to time, offer complimentary shipping. To receive notification of Tribe’s promotions, please subscribe to Tribe’s mailing list. Tribe reserves the right to extend or withdraw such offers of complimentary shipping at any time.

Does Tribe ship to multiple addresses?
Currently, Tribe does not accommodate same-order delivery to multiple addresses (you may only specify one delivery address per order). If you intend to purchase multiple items with a view to having them shipped to multiple addresses, you should submit a separate order for each respective delivery address.

Is Tribe able to deliver to post office boxes or freight forwarding addresses?
Tribe is unable to deliver to post office boxes or freight forwarding addresses. This is because all online orders must be signed for by the order recipient at the time of delivery. If it is unlikely that you or the order recipient (as the case may be) will be home during delivery hours (most of Tribe’s delivery service providers delivery during business hours), you may want to have your order delivered to an office address.

Do I need to sign for my order?
Yes, due to the high value of the items which Tribe sells, all orders must be signed for by the order recipient at the time of delivery. Tribe’s delivery service providers will not release any packages without a signature.

Will I have to pay customs/import duties and taxes on my order?
Tribe does not include any customs duties or taxes in your total bill, and is unable to advise you on the amount of duties or taxes which may be levied by the customs authority in the destination country of your order. Custom charges vary from country to country. If you require information on duties or taxes which may be imposed on your order, you should contact the customs authority in the destination country of your order. Tribe does not bear responsibility for any charges levied.

Please note that the recipient of your order (whether you or a third party) will be liable for any duties and taxes which the customs authority in the destination country of your order may impose. Tribe’s delivery service provider may initially pay applicable duties and taxes on the recipient’s behalf, with such amounts to be reimbursed by the recipient to the delivery service provider at the time of delivery. If such reimbursement is not made, the delivery service provider may withhold the package. In the event that the recipient does not pay the duties or taxes levied by the relevant customs authority, the order may be returned to Tribe, and Tribe reserves the right to deduct from any amounts credited to the customer the applicable duties and taxes together with shipping charges on both the outbound and return shipment from the amount paid for the online order.

What packaging will my order be shipped in?
Tribe’s baby bags and accessories come in a dust-bag embellished with Tribe’s logo. Customers also have the option of purchasing Tribe’s custom-made gift boxes which come embellished with Tribe’s logo and are tied with a beautiful grosgrain ribbon. Tribe’s gift boxes also come with a gift note.

All online orders will be packed and shipped in a double-walled brown cardboard box. Travel wallets may be packed and shipped in a soft satchel, depending on the order quantity. Your items will remain adequately protected during shipment.

Will my package be insured?
Once your items have been delivered to the nominated delivery address and have been signed for, they will no longer be covered by insurance which Tribe may have in place for the shipment. If the outer packaging of your shipment is damaged at the time of delivery, you should refuse the delivery or make a note when signing that you are accepting a damaged packaged. You should contact us immediately if items contained within the package are damaged.